Refrigerated Probiotic Temperature StabilityUpdated 2 months ago
Q: I just received my probiotics, and the bottle feels warm - are they still good? or Why don't you ship with a cold pack?
A: Probiotics are naturally sensitive to elevated temperatures, and will begin to die off when exposed to elevated temperatures for prolonged periods of time. With that being said, we take many steps to ensure that the probiotic product you receive is still thriving!
The first step is to ensure that the probiotics remain frozen from their time of manufacture until they leave our facility on their way to you or one of our retail partners.
We ship the probiotics from this frozen state. Our studies have indicated that keeping the product at 75 F has basically no impact on bacterial count up to 6 days; and a relatively small reduction at 10 days.
During the warmer months (May-September) we ship two-day and do not ship on Fridays to prevent warehouse storage over the weekend. We have found that they require no special handling during "cold" weather months (October through April), so they ship any day of the week, including Fridays. See below for more information.
OCT 1 to APRIL 30th
D2C
Ships any day of the week including Fridays
Ships 2nd Day or Ground (1 to 2 day transit zones)
Greatest # of Transit Days would be 3 (Shipping Friday delivering on Monday)
RETAIL
Ships any day of the week including Thursday and Fridays
Ships Express Saver (3 Day) or Ground (1 to 2 transit zones)
Greatest # of Transit Days would be 5 (Shipping Thursday delivery on Tuesday; Shipping Friday delivering on Wednesday)
Essentially the same we are doing currently but now shipping Thursdays and Fridays, and with Express Saver instead of 2nd Day Air.
If you purchased your products online from someone other than us, please feel free to reach out to them to ensure they store their probiotics in refrigeration prior-to shipping (we work hard to ensure all of our partners are aware of this), and consider upgrading your shipping if it will take more than two days to arrive, or you are shipping to a PO Box.